Warranty Period
Battery 5 Years
For the battery, from the date of purchase,
five years is provided for the warranty
service.
accessories 1 Years
For the accessories such as chargers, cables, etc., from the date of purchase, one year is provided for the warranty service.
Warranty periods may vary by country according to local regulations
Service Structure
- Distributors handle customer service
- TRONTEK provides:
- Free parts to distributors
- Technical support to distributors
Warranty Coverage Conditions
- Product is within warranty period
- Normal usage without man-made quality issues
- No unauthorized modifications or maintenance
- Original product markings intact (serial numbers, labels)
Warranty Exclusions
- Expired warranty without extension purchase
- Human-caused damage:
- Cover deformation
- Impact damage
- Drop damage
- Punctures
- Technical violations:
- Unauthorized dismantling
- Using non-compliant chargers
- Improper installation
- Environmental damage:
- High temperature
- Humidity
- Dust
- Corrosives
- Explosives
- Electrical issues:
- Short circuit damage
- Natural disasters:
- Fire
- Earthquake
- Flood
- Hurricane
- Product identification:
- Missing TRONTEK trademark
- Missing serial number
- Natural disasters:
- Fire
- Earthquake
- Flood
- Hurricane
- Product identification:
- Missing TRONTEK trademark
- Missing serial number
Warranty Claim Process
1. Contact dealer for initial device verification
2. Submit required documentation:
- Warranty card
- Warranty card
- Additional requested documents
3. Dealer submits warranty claim to TRONTEK or authorized service partner
Solution
If a battery becomes defective during the warranty period recognized by TRONTEK, TRONTEK or its local authorized service partner is obligated to provide service to customer, the Battery will be subject to our option below: Repaired on-site, or Swapped for a replacement Battery with equivalent specifications according to model and service life.
In former case, TRONTEK will send an engineer (if in serviceable area) and in latter case, TRONTEK will provide the replacement Battery which will inherit the remaining warranty period of the previous device. In this case, you do not receive a new warranty card since your warranty right is recorded in TRONTEK service database.